Shipping policy

A clear, trustworthy shipping policy helps set expectations and reduces customer disputes. Here’s a polished, store‑ready Shipping Policy for fedjashop.com, written in a professional tone and structured for Shopify.

Shipping Policy

Overview

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from fedjashop.com. By placing an order, you agree to the terms below.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Once your order is processed, you will receive a confirmation email with tracking information as soon as your package ships.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method. Typical delivery windows:

  • Standard Shipping (U.S.) — 3–7 business days
  • Expedited Shipping (U.S.) — 2–4 business days
  • Priority Shipping (U.S.) — 1–3 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or high‑volume periods.

Shipping Locations

  • We currently ship to addresses within the United States.
  • We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear in the carrier’s system.

Lost, Delayed, or Stolen Packages

  • If tracking shows your package as delivered but you cannot locate it, please check with neighbors or your local carrier office.
  • Fedjashop.com is not responsible for packages lost or stolen after delivery is confirmed by the carrier.
  • If your package is significantly delayed or appears lost in transit, contact us and we will assist in filing a claim with the carrier.

Incorrect or Damaged Shipments

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

We will arrange a replacement or refund after reviewing the claim.

Returns & Refunds

Our return policy applies to all shipped items:

  • Products must be unopened, unused, and in their original packaging.
  • Returns must be requested within 30 days of delivery.
  • Customers are responsible for return shipping costs unless the return is due to our error.

For full details, please refer to our Return Policy.

Contact Us

For any shipping‑related questions or concerns, reach out to us at:
📧 ufirst.fedja@gmail.com