Refund policy

We want you to be completely satisfied with your purchase. Please review our return policy below to understand your options in the event you need to return your roach bait product.

🛍️ Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Unopened and Unused: The product must be in its original packaging, unopened, and unused.
• Timeframe: Returns must be initiated within 14 days of the delivery date.
• Proof of Purchase: A valid receipt or proof of purchase is required.

Due to the nature of pest control products, we cannot accept returns of opened or used items for safety and hygiene reasons.

🔁 Exchanges and Replacements

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll gladly send a replacement or issue a refund after verifying the issue.

To expedite the process, please include:

• A clear photo of the damaged or incorrect item
• Your order number
• A brief description of the issue

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

📩 Contact Us

For any return-related inquiries, please reach out to our support team at ufirst.fedja@gmail.com We’re here to help!